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Boston Billing Solutions, Inc., Billing Service, Londonderry, NH
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About Us


Susan Baumann

Susan Baumann, President

Susan is the President and co-founder of Boston Billing. She graduated from the University of Massachusetts Amherst with a degree in Communications. She has been working in the medical billing field for the better part of two decades. Susan is married with two daughters and one son. Her interests include a love for volunteering, cooking, reading and gardening. Susan can be reached at susan@bostonbilling.com or 888-622-2455 ext 1

Liz Small

Liz Small, Vice President

Liz is the Vice President and co-founder of Boston Billing Solutions, Inc. She has a Bachelor of Science degree in Business Administration and over 25 years of medical billing experience specializing in claims resolution and recovery. Liz lives in Massachusetts with her husband and two boys. When not working Liz enjoys doing yoga and watching her boys play a variety of sports. Liz can be reached at liz@bostonbilling.com or 888-622-2455 ext 2

Katie Sylvain

Katie Sylvain, Senior Medical Biller, Certified Professional Coder

Katie Sylvain began as an intern at Boston Billing in 2004 after completing a rigorous medical billing certificate program. She has been with Boston Billing for the past nine years and is currently a Senior Medical Biller and a Certified Professional Coder (CPC). She lives in Massachusetts with her husband, daughter, and son and enjoys cooking, reading, and spending time with family. Katie can be reached at katie@bostonbilling.com or 888-622-2455 ext 3

Michele Como

Michele Como, RN, Medical Biller, Certified Professional Coder

Michele received her Bachelor of Nursing degree from Simmons College. She is a Registered Nurse and a Certified Professional Coder, as well as a member of the AAPC (American Academy of Professional Coders). In her free time, she enjoys travel, reading, and spending time with her family and friends. Michele can be reached at michele@bostonbilling.com or 888-622-2455 ext 5

Bill Jarvis

Trisha Eldredge RN, Medical Biller

Trisha received her nursing degree from Lawrence Memorial/Regis College Collaborative ASN Program in 2003. She is a member of the AAPC. Trisha began working for Boston Billing in 2014 and enjoys spending time with her two daughters. Trisha can be reached at trisha@bostonbilling.com or 888-622-2455 x6

Lauren Holden

Lauren Holden, Medical Biller/Front Desk Manager

Lauren first interned with Boston Billing Solutions in 2004. She has recently re-joined our team after working for several years at United Healthcare/Oxford Health Plans. Lauren can be reached at lauren@bostonbilling.com or 888-622-2455 ext 4.

Madison Baumann

Madison Baumann, Medical Billing Clerk

Madison joined the BBS team in 2017 as a Medical Billing Clerk. She is a student at the University of New England in beautiful Biddeford, Maine and is currently majoring in Psychology. Madison can be reached at maddie@bostonbilling.com or 888-622-2455 ext 4.

Mira Kutney

Mira Kutney, Medical Billing Clerk

Mira also joined the BBS team in 2017 and is a part-time Medical Billing Clerk. Mira can be reached at mira@bostonbilling.com or 888-622-2455 ext 4.